Refund policy

After you accept delivery of an order from A5 that was ordered on our site, if you are not satisfied with a meal or meal ingredient, please contact us at sales@a5meats.com or by phone within 2 days of delivery. You may request an A5 credit (a “Credit”) redeemable through the Website. If part of an order is deemed defective, we reserve the right to determine in our discretion whether we will provide you with (1) a Credit or a refund in an amount equal to the value of the defective portion(s) or (B) a Credit or a full refund in an amount equal to the full value of the Product. We reserve the right to reject requests deemed to be fraudulent.

If you refuse delivery of a Product from us because you canceled the order prior to the order being shipped, and you are able to provide documentary evidence (for instance, a time-stamped email of the request or an auto confirmation email), we will process a Credit or a refund (including any applicable delivery charges) as soon as practicable and, in any case, within 30 days of your cancellation request.

If you refuse delivery of a Product from us for ANY OTHER REASON, we will notify you within a reasonable period of time whether you are entitled to a Credit or a refund (and, if so, the amount) by email. If we determine that you are entitled to a Credit or a refund, we will process such Credit or refund within 30 days of communicating our decision to you. Refunds are processed using the same payment method that you used to pay for your purchase.