Shipping policy

If we are not able to service your geographic area, we will make reasonable efforts to notify you. 

We use reliable third-party delivery companies to deliver, and each box is carefully packaged to stay fresh until at least the time of delivery. However, to maintain the highest quality and integrity of meats after delivery, we recommend that you immediately refrigerate the items when you receive them. Furthermore, you should inspect your package to ensure the contents arrive in a cool, refrigerated condition.

If you are not home when a delivery arrives, our delivery person will leave the package for you at your door. Our food is packaged with insulated liners and will generally remain cold and fresh for a few hours after delivery is made.

If you would prefer that someone is required to sign for the delivery, please let us know the specific instructions. In such cases, if you, your doorman, your neighbor, or your alternate receiver is not present at the time of delivery, we will use commercially reasonable efforts to contact you and reschedule the delivery (in which case our standard re-delivery fees shall apply). If we are unable to reschedule the order for any reason, the order will be canceled and you will be charged the applicable fee for the order and the redelivery fee. 

Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. In cases in which you have designated an alternative receiver, such person shall accept the meals under all of the same terms and conditions that would apply had you accepted the delivery yourself.